Shipping policy

Thank you for shopping with [Company Name]. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing

• Orders are typically processed within 3-5 business days after payment is received.
• Orders are not processed, shipped, or delivered on weekends or public holidays unless otherwise stated.
• During periods of high demand, processing times may be longer than usual.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping charges are calculated based on:

• Package weight and dimensions
• Delivery destination
• Selected shipping method

Applicable shipping fees will be displayed during checkout before payment is completed.

4. Domestic Shipping

We currently ship to addresses within the United States and Europe.

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect address information.

5. International Shipping

We ship to select international destinations.

Customers are responsible for:

• Customs duties
• Import taxes
• Brokerage fees
• Other charges imposed by local authorities

These fees are not included in product prices or shipping costs unless explicitly stated.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to [24–48 hours] for tracking information to become active.

7. Delivery Delays

Delivery delays may occur due to:

• Weather conditions
• Carrier disruptions
• Customs inspections
• High shipping volumes
• Other circumstances beyond our control

We are not liable for delays caused by shipping carriers or external factors.

8. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged:

1. Contact us within 2-3 days of the expected delivery date.
2. Provide your order number and any relevant details.
3. We will work with the shipping carrier to investigate the issue.

We reserve the right to determine eligibility for replacement or refund on a case-by-case basis.

9. Incorrect Shipping Information

If a customer provides an incorrect shipping address and the order is returned to us, the customer may be responsible for any additional shipping charges required to resend the package.